WiseBuddy

Delete your WiseBuddy account

This page is for people who use the wisebuddy: Budget Assistant app. Use it to ask us to delete your account and the data stored with it.

How to request deletion

Enter the email and password of your WiseBuddy account in the form below.
Tick the box to confirm, then choose Request account deletion.
Your account and data are permanently deleted 30 days after your request. You don't need to do anything else.

Still have the app? You can also do this in the app: Profile → Account → Close account.

30-day waiting period. Deletion happens automatically 30 days after your request. Changed your mind? Email tech@raze.ph from your account email before that date and ask us to cancel the deletion. There is no other way to cancel it.
Review. Our team may review your request. Once it is confirmed, your account is signed out and disabled straight away, and still deleted on the same date.
Urgent requests. If you need your account removed sooner, say so in the form or email privacy@wisebuddy.app. Our team can delete the account and everything stored with it immediately.

Your profile: name, email, birthdate and profile photo.
Your budgets, pockets, expenses, receipts and receipt photos, savings goals and ledgers.
Your saved cards and QR codes, including QR images.
Your buddy connections, invitations, bills you created and their conversations.
Photos you sent in any conversation.
Your Buddy chat history kept on our servers, notifications, points and streaks.
Your sign-in sessions and push notification registrations.

Messages in other people's bill conversations. Text messages you sent in a bill that someone else created stay visible to the people in that conversation, but are no longer linked to your name or account.
Your share in other people's bills. A share assigned to you on a bill someone else created stays on their bill, without a link to your account.
A record of the request. We keep the date your request was made and completed. Your email is removed from that record when the account is deleted.
Store purchase records. Subscription purchases are held by Apple or Google under their own policies. Deleting your account does not cancel a subscription: cancel it in the App Store or Google Play. See our Cancellation Policy.
Data on your phone. Card numbers and on-device Buddy chats are stored only on your phone, not on our servers. Delete your cards in the app and then uninstall it to remove them.